Still no help from MTN Insurance

<p>On the 7th of September my IPhone 6s was picked up for repairs after almost 3 months of it having to run around and trying to get someone to collect it from me . Then about two weeks later I was told to pay the excess of R300 for the repairs that where incurred. I did this. On the 10th of October I get a call, from Smart Phone Plus telling me that they have my device finally ready for delivery . In turn the lady that I spoke to asked if the handset that was loaned to me the IPhone 6 Gold is in the same condition , I tell her yes , and make her aware that the IPhone that was loaned to me in the interim of my phone being fixed had a crack at the bottom left corner upon Delivery . She said that since I did not report that, by sending an email to MTN or calling them that they would be able to organize for delivery of my phone<br /> What I did do upon seeing the crack I made the delivery personal aware that the phone had a crack in it , and made an affidavit in the presence of the delivery personal and also gave him a signed and stamped copy , stating that the device had crack on the bottom left corner (Please see attached affidavit) . In return after disclosing this information to the Smart Phone Plus Consultant, she told me that the affidavit that was made is IRRELAVANT/INVALID.</p> <p>Not only did I give the affidavit to the driver who took my handset in for repairs, but I also told him that the handset should be delivered with the affidavit so that they will be aware of the way in which the handset was delivered, I asked the lady to please contact the courier service which delivered the phone, in turn the lady from Smart Phone Plus told me that they use multiple courier services and she won’t be able to track down as to who delivered/picked up the handset.</p> <p>Today on the 14th of Oct after not getting feedback from MTN I call them , in turn they tell me that I would be liable for the cost of fixing the loan phone that was given to me , and will not receive my handset until I have paid the damages that I did not cause .</p> <p>Hello Peter, please intervene and assist me, because MTN is not doing anything about my query</p> <p> </p>