1 reviews | Active since Dec 2016

23 Dec 2016, 08:34

Still no help from MTN

<p>MTN it is now day 5 and I have had no help from you. I have been transferred to different agents in different departments and NO ONE has helped me. I was told to go to apple and check all of settings. I have an email from the consultant there stating that THERE IS NO POSSIBLE WAY THAT DATA CAN BE USED WHEN MY CELLULAR DATA IS OFF ALONG WITH ALL THE OTHER RELEVANT SETTINGS. I called this morning to try get some assistance and your call centre agent Paulina hung up on me. I am absolutely disgusted with your service!! I have screen grabs showing the data disappearing and I also have all of our calls with you recorded as evidence of your ********** service. I have tried to get assistance from you on Facebook, Twitter, Hello Peter and your call centre but alas no luck. If you won't help me maybe Carte Blanche or lawyers will. #badservice #******data #disgusted</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2016, 10:13
Official

Good Day Daniella,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per our systems the data on your phone depletes due to internet usage, the system reflects that you were connecting using your cellular network through MTN GPRS. Please note that a URL validation report was sent to you on the 2016-12-27.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards,

Zukiswa

REQ:***

Best regards,