1 reviews | Active since Mar 2015
Still no help after several complaints
I previously posted on hello peter about this matter. I have a contract that allows me R210 airtime a month and 300 mb. Since December Ive had trouble with my mb. It was always late and then it stopped. Only after complaining on hello peter I received my late months megabytes. Once AGAIN I am now two months behind as of the 26th of May. I am currently waiting for 600 mb. I have once again contacted Mtn shops and several logs was put in. I have once again received reference numbers and yet its been 2 months and nothing! I cant fight every month to receive something that I pay for!! Why must I buy megabytes if I pay to receive it monthly and why cant this problem seem to be resolved? I am really considering leaving Mtn. Its just to much trouble to get what you pay for!
We do apologize for the breakdown in service and for inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've now requested our back-end office to provisioning your data bundles for the month of April & May 2015 (SMC/***).
We can confirm that a number of our customers have been experiencing similar issues and we've resolved them accordingly.
In addition to resolving the matter we will be crediting you with R459.00 as a goodwill credit. This will be a non-refundable credit on your account and will deplete your invoice dated the 26/05/2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've now requested our back-end office to provisioning your data bundles for the month of April & May 2015 (SMC/***).
We can confirm that a number of our customers have been experiencing similar issues and we've resolved them accordingly.
In addition to resolving the matter we will be crediting you with R459.00 as a goodwill credit. This will be a non-refundable credit on your account and will deplete your invoice dated the 26/05/2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***