STILL NO HELP: 7TH COMPLAINT

I am lodging my 7th compaint on Hello Peter regarding being overcharged on data. I am sick and tired of the automated emails where the staff are apologising for the inconvenience but doing nothing to assist. I refuse to pay my account until my query is fully resolved. They promised to email me my data report I am still waiting from the 2nd of September. They then sent an email saying my query has been escalated to the Billing department and a a senior person will contact me. Unfulfilling promises and I still wait. Next month they will forward my details to their attorneys that is what I am waiting for. Before a query can reach the legal stage what has MTN done for me as a consumer. They do not even have the decency of sending an email to ask for an alternative number to reach a client on. They feel that if they can't get hold of a client that query is resolved. Not on my watch. I have disgested the fact that MTN does not care about their clients and the sad reality is I am cancelling both contracts as soon as they get back to me. Call me on *** or ***. THAT I DON'T CARE ATTITUDE NEEDS TO CHANGE IF YOU GUYS WANT TO UPHOLD YOUR BRAND.....