MW
Marco W
1 reviews | Active since Feb 2014
28 Sept 2015, 11:17
Still no help
on 23/09/2015 i complained on Hellopeter, MTN sent a message to say that my account is now active but they will deduct the outstanding payment at month end..The whole complaint is about the payment that they claim is outstanding and yet ive sent them numerous proof that this account has been paid. Now my question is what happened to my payment and why are none of their staff confirming that the payment was received if i sent them proof. Most useless service provider that i have ever used..and it will never happen again
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MTN South Africa's replyOfficial
28 Sept 2015, 15:49Hello marky77,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The cash payment of R299.00 that you paid its been allocated in your account and kindly note that we debiting your account 1 month behind thats the reason why there will always be an outstanding amount and your account its uptodate.
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The cash payment of R299.00 that you paid its been allocated in your account and kindly note that we debiting your account 1 month behind thats the reason why there will always be an outstanding amount and your account its uptodate.
warm regards
mike
Best regards,
MTN South Africa's reply28 Sept 2015, 15:49
Official
Hello marky77,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The cash payment of R299.00 that you paid its been allocated in your account and kindly note that we debiting your account 1 month behind thats the reason why there will always be an outstanding amount and your account its uptodate.
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The cash payment of R299.00 that you paid its been allocated in your account and kindly note that we debiting your account 1 month behind thats the reason why there will always be an outstanding amount and your account its uptodate.
warm regards
mike
Best regards,