1 reviews | Active since May 2016
STILL NO FREE MINUTES
<p>I did my upgrade in OCTOBER 2015, i chose a contract with 200 FREE MINUTES....i have yet to date received those free minutes. Every month it kept saying insuficient data and when i dialled *141# it said R0 airtime so much data etc but nowhere did it say anything about free minutes. i went into Mtn and asked for help, the lady logged a complaint. A month ago i went in with my itemised billing to show them i am in fact not getting any free minutes whatsoever. it was meant to be solved and still hasnt. i am being charged for a contract that includes 200 free minutes and am not getting them and i am having to buy airtime all the time out of my own pocket!! MTN better refund me for 9 months worth of my contract. I am so sick and tired of MTN!! They are absolutely USELESS!! I will not be renewing my contract with them. they are *******!!</p>
Good day Roxy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Roxy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********