1 reviews | Active since Jul 2015
Still no fix for outgoing calls dropping
Hi<br> <br> So it's been more than two months that I cannot make any outgoing calls on my phone even though all other services work such as, receiving calls, sms, data. The best I've heard from a store is that it seems as if the calls are barred but the barring settings are disabled on my phone, and on the system. <br> <br> Each call I try to make is just dropped as soon as it tries to connect.<br> <br> I haven't bee able to get through to the 808 call line even though the strikes are over, nor could the MTN store.<br> <br> What is going on? why can't anyone help me with this?<br> <br> The last thing is potentially replacing the sim card, but I refuse to pay for a new sim to attempt to fix a service that has not been provided from the point after upgrading.<br> <br> Is MTN just a shell of nothing now? is there no one with the ability to help their customers?<br>
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***