WP
Willem P
1 reviews | Active since Dec 2012
23 Oct 2015, 14:11
Still no fix after 4 months
I logged a ticket and support query for an extra 300sms bundle added to my account after I upgraded in July. This was not removed from my account to date, every month I'm billed for it and after a while the ticket was simply closed without any resolution. I need someone to correct my account and refund the incorrect billing. This was on the 082 number on the account.
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MTN South Africa's replyOfficial
26 Oct 2015, 12:44Hello wduplessis8891,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the 300 SMS bundle on the account and we've credited the account with R179.98 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the 300 SMS bundle on the account and we've credited the account with R179.98 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Oct 2015, 12:44
Official
Hello wduplessis8891,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the 300 SMS bundle on the account and we've credited the account with R179.98 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now removed the 300 SMS bundle on the account and we've credited the account with R179.98 including VAT.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***