CM
Caswell M
1 reviews | Active since Sept 2015
18 Sept 2015, 16:32
Still no feedback on insurance claim after 2 weeks
after 2 weeks of putting an insurance claim of my phone i have not received any feedback. I have called and i have emailed and still no response. Please assist me and sort out my insurance claim asap so i can get my life back on track as i need a phone. My phone imei *** and my contact number is ***. Please assist me in sorting this out asap
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 10:06Hello Ccmakgotloe,
We are truly sorry for any inconvenience caused and for the delay with the insurance claim.
As per my e-mail, I've requested that our Insurance Department's management team to intervene and get the matter resolved ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the insurance claim.
As per my e-mail, I've requested that our Insurance Department's management team to intervene and get the matter resolved ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Sept 2015, 10:06
Official
Hello Ccmakgotloe,
We are truly sorry for any inconvenience caused and for the delay with the insurance claim.
As per my e-mail, I've requested that our Insurance Department's management team to intervene and get the matter resolved ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the insurance claim.
As per my e-mail, I've requested that our Insurance Department's management team to intervene and get the matter resolved ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***