TM
Thabo M

1 reviews | Active since Apr 2013

12 May 2015, 22:06

Still No Feedback on initial report Posted

Twelve days since my last report was published and no one has bothered to offer a response on the matter. I am still not sure what the situation is with my account/s and no one seems to be interested in giving me some sort of an update regarding the status of my contract/s with MTN.<br> It has proven fruitless to try and contact their call center as no one seems to want to take responsibility sending me from pillar to post and when I email their customer care there is still no feedback in that regard.<br> <br> I need a response urgently, before I receive contact that my account has been handed over again. at which point then we would ensure that this matter is handled by my lawyers too. I am giving MTN 48hrs to respond to my query.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 10:48
Official
Hello ThaboMashigo,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have reactivated the account as per the payment received and updated your payment profile.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,