Still no feedback on handset repair

My mobile number is ***. My Samsung had a black screen because it feel from a table and went in for repair and was returned to me a week after I had paid my excess and eventually having to get a reply and action using Hello Peter because I was unable to get through on the call centre number was not operational.<br> The screen has then went black again after I received it back and I have couriered it to MTN again for repair and once again I am unable to receive any feedback from the call centre because the call centre is again experiencing technical difficulties. On Friday 4 September I posted on Hello Peter my difficulties and received a reply from Veronica that MTN were sorry and that they would try to improve their service.<br> I have still not received an update on the progress of the repair or an expected date that the phone will be returned to me. Customer service, according to my understanding, is simply keeping the client updated regarding the repair process, or simply keeping the client updated regarding the sales process, which MTN are able to do well.<br> But know that they have me as a client they are not doing anything to keep me satisfied as a client. <br> Give me a call