1 reviews | Active since Nov 2015
Still No feedback on formatted phone
As my previous report states, My phone was formatted while in to get its screen replaced.<br> <br> On the 30th of November MTN responded saying they have referred the matter for urgent attention.<br> <br> I have still heard nothing from them.<br> I DO expect a full refund.<br> I paid for a screen to be taken out and another to be put in. NOT to have my phone formatted and ts firmware changed.<br> I even had the battery for the phone, at no point was it supposed to even be turned on, nor was there any reason to.<br> <br> I cannot replace the 20 odd gigs of personal photos, videos, and other files that were lost, and nor can MTN,<br> So I want the money that I spent back, I refuse to pay for something this disastrous.<br> <br> Please get back to me so we can sort this out.<br> <br> I am not being unfair or irrational here. Please accept the mistake you made and make it right
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Software updates are mandatory on all devices sent in for repairs (terms and conditions).
Software updates will restore the device to factory Settings by default, effectively erasing. All stored data including address book contacts, pictures, videos, games and third party applications.
Please ensure that you back up the device before handing it in for repairs. MTN shall not accept liability for data loss in any way whatsoever or loss of any other stored information including
costs incurred to repurchase applications or deleted content.
No refund due.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Software updates are mandatory on all devices sent in for repairs (terms and conditions).
Software updates will restore the device to factory Settings by default, effectively erasing. All stored data including address book contacts, pictures, videos, games and third party applications.
Please ensure that you back up the device before handing it in for repairs. MTN shall not accept liability for data loss in any way whatsoever or loss of any other stored information including
costs incurred to repurchase applications or deleted content.
No refund due.
Kind Regards,
Alice van der Merwe
***