Still no feedback lets see 3 months later

Item: MTN South Africa
Rating: 2
Author: Jason D

Tim MTN Complaints Management Team: REQ:*** at least now i understand why the service from your normal agents is so pathetic cause the supposed management team is just as pathetic sad to see a business of your size not even able to solve one small query in a timely manner. 3 months, 3 months i have been querying this with you all to pay you the money that i supposedly owe, simple no proof no payment. i actually have no more words other then the amount of distress Mtn has put me under over the last 3 months has been unbearable. Contact me ASAP. A phone call this time from someone who actually has the authority to do something about this problem. Thank you

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MTN South Africa's replyOfficial

02 Nov 2015, 14:00

Hello jasd,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.

We have requesed from the billing department to contact you.

The account is in arrears R 7,863.72. Please email our legal department on *** to assist you with the payment arrangement.

Kind Regards,

Alice van der Merwe

Ref:

***

MTN South Africa's reply02 Nov 2015, 14:00

Official