RZ
Richard Z
1 reviews | Active since Apr 2014
31 Jan 2016, 21:30
Still no feedback from mtn insurance
I have still received no feedback from my previous complaint [ http://hellopeter.com/mtn/complaints/my-phone-is-about-to-be-taken-after-making-payment-*** ]. I have still been unable to reach mtn insurance and have still not heard anything. by now my phone would have already been taken if payment was not made but since payment has been made I have no idea where my phone is or where my loan phone is.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Feb 2016, 15:25Hello RichardvZyl,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply01 Feb 2016, 15:25
Official
Hello RichardvZyl,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***