1 reviews | Active since Sept 2012
STILL NO FEEDBACK FROM MTN I AM DONE!
I have sent numerous e-mails and tweets and hello peter & any social media posts & attempted calls regarding this very same subject with no response. I keep getting told it will get sorted but it never gets to that point. I have been struggling since September 2014 to clear this up. My contract expired in January 2015. I am STILL getting billed for it! I have made payments up to April, and now I simply refuse to take any more responsibility for YOUR negligence! This should have ended in January and its JULY! End Aril they said I only needed to pay another R90 and my account would be sorted. Last month they said I owed R700! This month I owed R500+ and now i got a text saying I owe R300+?!!! I can't get through to the call center cause of the strike, I can't go in store either! When I did at Clearwater mall, I was told to wait until the strike is over to sort it out even though i took with ALL my suporting documents?!! I will not be taking responsibility for this anymore. You can take your network and shove it!!! I am done. DONE!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has already been migrated to prepaid and a credit was also passed for the final invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has already been migrated to prepaid and a credit was also passed for the final invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***