1 reviews | Active since Nov 2015
Still no feedback from MTN after logging my complaint 4 weeks ago on Hello Peter
<p>E: ********** 62 inv dated 2016-05-16 and 2016-06-16 refer to my last correspondence on the 27th of July to Ayanda to which i still have had no reply</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the data usage was validated and the network usage report was emailed to you on 28 July 2016. Please email the signed proof of your request from Autopage for a closed line to **********
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the data usage was validated and the network usage report was emailed to you on 28 July 2016. Please email the signed proof of your request from Autopage for a closed line to **********
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Pls confirm the email address i can send this to, as i have already mailed it to 'Praveshini Govender [ MTN South Africa ]' ********** and had no reply - this was on the 28th of July already
Pls confirm the email address i can send this to, as i have already mailed it to 'Praveshini Govender [ MTN South Africa ]' ********** and had no reply - this was on the 28th of July already
another week goes by and still no email address provided... not to mention having closure on this matter... is this how MTN delays refunds.... almost 2 months now. is this the way they treat their paying clients, but should the situation have been reversed... my line would have been cut. MTN pls revert as i would like to finalise this matter. Notu sure if a Cellphone Ombud exists, maybe i will get the attention that i require. so frustrating
another week goes by and still no email address provided... not to mention having closure on this matter... is this how MTN delays refunds.... almost 2 months now. is this the way they treat their paying clients, but should the situation have been reversed... my line would have been cut. MTN pls revert as i would like to finalise this matter. Notu sure if a Cellphone Ombud exists, maybe i will get the attention that i require. so frustrating
good day - can you kindly assist, after taking my complaint to the ICASA, i was eventually agreed to make a goodwill payment of R3025.48 into my MTN account this was on the 13th of ec already. this is yet to reflect on my account and instead the debit order keeps running off my client. could you kindly investigate and revert urgently. my ref no is **********
good day - can you kindly assist, after taking my complaint to the ICASA, i was eventually agreed to make a goodwill payment of R3025.48 into my MTN account this was on the 13th of ec already. this is yet to reflect on my account and instead the debit order keeps running off my client. could you kindly investigate and revert urgently. my ref no is **********