NL
Nancy L
1 reviews | Active since Feb 2016
23 Feb 2016, 12:20
STILL NO FEEDBACK FROM MTN
I am still waiting on feedback which I was promised on the 17th Feb. I still haven't heard anything from MTN as I was informed they will locate my handset and be updated on how far the repairs are.<br> <br> It is not fair that I as the customer should be running after MTN for such a long period.<br> <br> I am starting to wonder if I will ever get my handset. Please contact me with feedback as soon as possible.<br> <br> I am very much disappointed with the service.
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MTN South Africa's replyOfficial
26 Feb 2016, 15:12Hello lesese1970,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number. You can , however contact the High Volume Repair Centre on *** for an update on the repairs.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number. You can , however contact the High Volume Repair Centre on *** for an update on the repairs.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply26 Feb 2016, 15:12
Official
Hello lesese1970,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number. You can , however contact the High Volume Repair Centre on *** for an update on the repairs.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number. You can , however contact the High Volume Repair Centre on *** for an update on the repairs.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***