ZM
Ziphozethu M
1 reviews | Active since Dec 2015
12 Apr 2016, 11:15
STILL NO FEEDBACK FOR A ***** CASE OPENED IN JAN
I called 808 last week, i think friday, i was told that my case is still open. a case that was initially opened on the 18th of January 2016, and now it's going to be 4 months, how pathetic is that. I am very utterly disgusted because now my bill is +- 4000 and something, and MTN has threatened to blacklist me. which is not fair at all. my only option now is to report this to the Consumer Commission because there is no absolutely no reason why this case was not solved in January. m ****** off!!
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MTN South Africa's replyOfficial
13 Apr 2016, 13:43Hello @Zipho ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the ***** department has finalized the request as per REQ:***
********** Add Sim (x2)
Lines have been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account once the Journal has been passed against the account the balance will be cleared up.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the ***** department has finalized the request as per REQ:***
********** Add Sim (x2)
Lines have been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account once the Journal has been passed against the account the balance will be cleared up.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply13 Apr 2016, 13:43
Official
Hello @Zipho ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the ***** department has finalized the request as per REQ:***
********** Add Sim (x2)
Lines have been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account once the Journal has been passed against the account the balance will be cleared up.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the ***** department has finalized the request as per REQ:***
********** Add Sim (x2)
Lines have been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the affected account once the Journal has been passed against the account the balance will be cleared up.
Kind Regards,
Alice van der Merwe
***