Still no feedback and device - 2 payments taken

Following from my initial review written, below was the response I received. of this response not 1 action was completed.... I have yet not received a single phone call from a regional manager. I still don't have a device. my payments have not been refunded as confirmed in this response...

Official private business reply

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to the Regional managers to intervene here.

Your first invoice will be based on prorate charges from the date the account was activated 2017-08-28 until the close of the invoice 13-9-2017.

The next invoice will be normal subscription fee.

Due to the device not as yet received the account will be credited for the promo fee for 2 months.

Kind Regards,

Alice van der Merwe