1 reviews | Active since Jan 2016

14 Apr 2016, 15:35

Still NO Feedback after visiting 8 times!

I'm with Mtn since I could afford it. I recently paid up my 2nd 24month contract and the thanks I get? \Sir, you owe the legal department R1890\" <br> <br> After a whole 8 visits, I still do not know why I owe this amount and I sort of gave up trying to find out.<br> <br> As if that's not bad enough, I need to know this information to pay my new found debt. If I don't pay it within a month's time, I get billed another R250 <br> <br> How's that for interest in a situation that should be blamed on the constant delays while waiting for that \"promised phone call\" - Mtn Never calls back..<br> <br> A nice reason for the money I owe, a place to pay(if justified, preferably at a Mtn store), reactivation of my sim card and finally I'd love to end my contract at Mtn"

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Apr 2016, 16:18
Official
Hello @trainerKP,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an urgent escalation has been sent to our Credit Management division to assist and provide an update on account status. A call back will be done to advise accordingly.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.