OP
Oniccah P
1 reviews | Active since Oct 2012
05 Apr 2015, 15:21
Still no feedback after my initial complaint
I have since logged a complaint and since MTN advised me that they were investigating my query and that they would get back to me,it's more than a month and no one has come back to me. What kind of a circus is MTN playing at here,I'm ready to take this to the media and NCA! Can I please have some sort of feedback as my billing query is still pending?
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Replies (1)
MTN South Africa's replyOfficial
22 Apr 2015, 15:59Hello ochazimba@ ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the query logged you have been contacted by the store and they have logged billing queries for you. I will ask them to follow up with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the query logged you have been contacted by the store and they have logged billing queries for you. I will ask them to follow up with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply22 Apr 2015, 15:59
Official
Hello ochazimba@ ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the query logged you have been contacted by the store and they have logged billing queries for you. I will ask them to follow up with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the query logged you have been contacted by the store and they have logged billing queries for you. I will ask them to follow up with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***