Still no feedback - After complaints - BAD SERVICE

Why am I not surprised???? After my complaint on 15/10 MTN did send the response but nothing happened after that!!!! Thabelo REQ:57183 - Can I please have feedback on this query! Must I ask 8 times to get feedback. I want my money back!<br> <br> I was billed incorrectly in August. My account is R439.00 and they billed me 600.77. When I phoned on 05/10 they opened a query and promised feedback. When I followed up today, there was nothing done about this. No feedback at all. There was previous queries as well about data that they loaded incorrectly and now I have to pay for that. That query is open for almost 2 months and they told me this morning they are still busy with the request. I am a client for more than 10 years and the last 3 months, I only receive bad service from MTN.<br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 14:51:29 | Thu 15 Oct 15<br> Hello Mariette8110,<br> <br> Thank you for your post.<br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.<br> <br> <br> Regards<br> Thabelo<br> REQ:5718