ML
Marius L
1 reviews | Active since Aug 2015
27 Jan 2016, 11:41
Still no feedback after a week
I am still waiting for this useless company to sort out my network coverage. Apparently it takes two to three days to sort out a mistake on MTNs side but I am still waiting...... I have been without a cell phone for a week now after MTN downgraded my package without communicating this with me. Please MTN have a look at your customer promise on your own website and start living up to it.
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Replies (1)
MTN South Africa's replyOfficial
28 Jan 2016, 12:27Hello Oupa69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Please note for Network Coverage query kindly contact them on the number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Please note for Network Coverage query kindly contact them on the number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply28 Jan 2016, 12:27
Official
Hello Oupa69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Please note for Network Coverage query kindly contact them on the number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Please note for Network Coverage query kindly contact them on the number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***