GZ
GUGU-ELIHLE ZWANE
1 reviews | Active since Aug 2015
15 Sept 2015, 13:26
Still no feedback
It's been 11 days since my query has been \escalated to senior management". MTN has gotten too big for their boots and could care less about their clients. I dont get why this is taking so long to resolve"
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 10:50Hello Gugu-Elihle,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you but there was no response on your side. I needed to find out the date you loaded your one day data so I can investigate the matter further. Please contact 173 they will be able to help with this query, if the agent you speak to is unable to help please request to speak to a supervisor.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you but there was no response on your side. I needed to find out the date you loaded your one day data so I can investigate the matter further. Please contact 173 they will be able to help with this query, if the agent you speak to is unable to help please request to speak to a supervisor.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 10:50
Official
Hello Gugu-Elihle,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you but there was no response on your side. I needed to find out the date you loaded your one day data so I can investigate the matter further. Please contact 173 they will be able to help with this query, if the agent you speak to is unable to help please request to speak to a supervisor.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you but there was no response on your side. I needed to find out the date you loaded your one day data so I can investigate the matter further. Please contact 173 they will be able to help with this query, if the agent you speak to is unable to help please request to speak to a supervisor.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,