RE
Rocky E
1 reviews | Active since Jun 2015
02 Jul 2015, 06:20
Still no feedback
So it is more than a month later. My issue still has not been resolved. Mtn took their money and now I have to make a plan just to make it through this month. By far the worst service I have every experianced
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Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 11:34Hello rockyenslin,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the increase in your monthly bill was due to additional data charges incurred on your My Broadband 2 GB package (083**70*33).
Please be advised that this package is an open line and therefore once the monthly provisioning has been depleted can incur additional charges. Please consider purchasing additional data bundles or changing your package to a Top up package in order to curb additional costs.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the increase in your monthly bill was due to additional data charges incurred on your My Broadband 2 GB package (083**70*33).
Please be advised that this package is an open line and therefore once the monthly provisioning has been depleted can incur additional charges. Please consider purchasing additional data bundles or changing your package to a Top up package in order to curb additional costs.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 11:34
Official
Hello rockyenslin,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the increase in your monthly bill was due to additional data charges incurred on your My Broadband 2 GB package (083**70*33).
Please be advised that this package is an open line and therefore once the monthly provisioning has been depleted can incur additional charges. Please consider purchasing additional data bundles or changing your package to a Top up package in order to curb additional costs.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the increase in your monthly bill was due to additional data charges incurred on your My Broadband 2 GB package (083**70*33).
Please be advised that this package is an open line and therefore once the monthly provisioning has been depleted can incur additional charges. Please consider purchasing additional data bundles or changing your package to a Top up package in order to curb additional costs.
Kind regards
Letumile
REQ:***
Best regards,