AS
Ayesha S
1 reviews | Active since Mar 2009
05 Jun 2015, 15:43
STILL NO FEEDBACK-
still no feedback received on the below<br> Hello ayesha1,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. <br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:*** <br>
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MTN South Africa's replyOfficial
09 Jun 2015, 10:13Hello ayesha1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been escalated to the Customer executive that attended to your upgrade in December 2013. The upgrade was to Prestige plus which came with certain benefits that needed to be provisioned monthly on your contract.
When the services have been provisioned, we will log a USD with our Billing department so that you can be credited on all the invoices billed from the 2015-01-13 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been escalated to the Customer executive that attended to your upgrade in December 2013. The upgrade was to Prestige plus which came with certain benefits that needed to be provisioned monthly on your contract.
When the services have been provisioned, we will log a USD with our Billing department so that you can be credited on all the invoices billed from the 2015-01-13 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 10:13
Official
Hello ayesha1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been escalated to the Customer executive that attended to your upgrade in December 2013. The upgrade was to Prestige plus which came with certain benefits that needed to be provisioned monthly on your contract.
When the services have been provisioned, we will log a USD with our Billing department so that you can be credited on all the invoices billed from the 2015-01-13 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been escalated to the Customer executive that attended to your upgrade in December 2013. The upgrade was to Prestige plus which came with certain benefits that needed to be provisioned monthly on your contract.
When the services have been provisioned, we will log a USD with our Billing department so that you can be credited on all the invoices billed from the 2015-01-13 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,