TM
Teresa M
1 reviews | Active since Jun 2011
10 Sept 2015, 03:22
still no feedback 3rd complaint on Hello Peter
MTN is still billing me in spite of my complaints on this website. When I go into the MTN branch they don't even know how to assist to stop the billing. Even though they can see I am \subscribed"to MTN play. I am unable to unsubscribe myself because of their useless unfriendly website and also because of their inability to asiist me. It's a joke that they don't even know how to do this. I am so fed-up. I am spreading the word as I go along. Where i work"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 11:21Hello Teresa7005,
We do apologize for the inconvenience caused and for the breakdown in service.
We've perused your profile and see that you were subscribed to SA News Daily. This subscription was deactivated on the 25th of August 2015 and is still currently in active. The last billing was on the 24th of August 2015 and nothing thereafter.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We do apologize for the inconvenience caused and for the breakdown in service.
We've perused your profile and see that you were subscribed to SA News Daily. This subscription was deactivated on the 25th of August 2015 and is still currently in active. The last billing was on the 24th of August 2015 and nothing thereafter.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply10 Sept 2015, 11:21
Official
Hello Teresa7005,
We do apologize for the inconvenience caused and for the breakdown in service.
We've perused your profile and see that you were subscribed to SA News Daily. This subscription was deactivated on the 25th of August 2015 and is still currently in active. The last billing was on the 24th of August 2015 and nothing thereafter.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We do apologize for the inconvenience caused and for the breakdown in service.
We've perused your profile and see that you were subscribed to SA News Daily. This subscription was deactivated on the 25th of August 2015 and is still currently in active. The last billing was on the 24th of August 2015 and nothing thereafter.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team