1 reviews | Active since Mar 2009
STILL NO FEEDBACK-
I AM TIRED OF LOGGING HELLO PETER COMPLAINTS TO GET A RESPONSE FROM YOUR AGENTS.<br> AS PER SHIRLEY SHE DISCUSSED AND AGREED WITH REFUNDING THE INCORRECT DATA CHARGES FOR JAN AND FEB (R1235.91) AND MAY (625.08) AS PER REFERENCE ***.<br> NOW I AM BEING ADVISED THAT THIS CANNOT BE DONE, PLEASE LISTEN TO THE RECORDING OF THE CALL AND HONOUR WHAT WAS PROMISED TO ME.<br> PLEASE RESTORE MY FAITH IN MTN, BECAUSE ON A SERIOUS NOTE TELKOM MOBILE SERVICE IS MUCH BETTER.THIS QUERY HAS BEEN GOING ON SINCE AGES , I REALLY DO NOT HAVE THE TIME FOR THIS, MY SERVICES ARE DISCONNECTED AS WELL, I WANT THE FUNDS REVERSED AND I WILL THEN PAY THE BALANCE, YOU HAVE TO HONOUR WHAT WAS CONFIRMED, ELSE I AM GOING TO TAKE THIS MATTER FURTHER.<br> THANKS
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***