DW
Donald W
1 reviews | Active since Mar 2009
29 Mar 2015, 08:11
Still no feedback 3 months after initial complaint
Initial complaint ref (case # *** )<br> Ref from hellopeter complaint REQ:***<br> <br> It is now almost 3 months after initial complain and I have still not received any feedback from anyone this is NOT acceptable at all. This is costing me money on data as your network is slow and MTN is Smiling all the way as they get there money every month. According to your previous response this is now been escalated to management but still there is no improvement on the network or any feedback from anyone <br> <br> I now have no other choice but to take this to ICASA and consumer protection
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MTN South Africa's replyOfficial
01 Apr 2015, 17:59Hello watsondv,
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your query.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your query.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***
MTN South Africa's reply01 Apr 2015, 17:59
Official
Hello watsondv,
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your query.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your query.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***