MM
Mpumi M
1 reviews | Active since Mar 2017
03 Apr 2017, 09:06
STILL NO FEEDBACK
<p>I SUBMITTED MY COMPLAIN OVER A WEEK AGO, STILL NO FEEDBACK FROM MIKE (MTN)</p> <p> </p> <p>My account was handed over to Norman Bisset years ago. I’ve been paying these ppl on a monthly bases. However when I called earlier in the year I was informed that MTN too their account back sometime last year. I have emailed both companies numerous times requesting for my statement and no one is coming back to me. When I called MTN I was provided with a statement that belongs to someone else. I believe that I have over paid this company and a refund is due back to me. I will be escalating this to the Ombudsman</p>
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Replies (4)
MTN South Africa's replyOfficial
03 Apr 2017, 10:16Thank you for your post.
We apologize for any inconvenience incurred.
A***:
Our legal department have picked up that the account has been overpaid with R1190.67. They will finalized the request and the credit will reflect on the account by latest next Monday, once the credit reflect the refund will be requested.
We will contact you once the credit reflect to confirm the bank details for the refund.
Kind Regards,
Alice van der Merwe
Reference Number:***8
Best regards,
MTN South Africa's reply03 Apr 2017, 10:16
Official
Thank you for your post.
We apologize for any inconvenience incurred.
A***:
Our legal department have picked up that the account has been overpaid with R1190.67. They will finalized the request and the credit will reflect on the account by latest next Monday, once the credit reflect the refund will be requested.
We will contact you once the credit reflect to confirm the bank details for the refund.
Kind Regards,
Alice van der Merwe
Reference Number:***8
Best regards,
MM
Mpumi M's updateReviewer Update
03 Apr 2017, 10:44Thank you Alice for the feedback. Can I be also be provided with the statements of payment.
MM
Mpumi M's update03 Apr 2017, 10:44
Reviewer Update
Thank you Alice for the feedback. Can I be also be provided with the statements of payment.
MM
Mpumi M's updateReviewer Update
18 Apr 2017, 08:01Good Day Alice
I have not received any call from anyone in your organization nor the refund.
MM
Mpumi M's update18 Apr 2017, 08:01
Reviewer Update
Good Day Alice
I have not received any call from anyone in your organization nor the refund.
MM
Mpumi M's updateReviewer Update
19 Apr 2017, 11:13This is totally frustration!!!! Alice and Mike you clearly can not assist, send this to someone who can. This company clealy knows nothing about TCF.
MM
Mpumi M's update19 Apr 2017, 11:13
Reviewer Update
This is totally frustration!!!! Alice and Mike you clearly can not assist, send this to someone who can. This company clealy knows nothing about TCF.