TS
Tammy S
1 reviews | Active since May 2016
02 Aug 2016, 07:17
Still no feedback
<p>I have still not received any feedback from mtn retentions department regarding my early upgrade that I app**** for. Been promised they will call me back by yesterday 17:00. Missed a call from them on Thursday and was told to phone 808 but they have no idea where to transfer my call to. On friday I was promised somebody is going to call me right after they spoke to me. This is terrible service. My upgrade date is on the 17th of August and I just need to upgrade earlier due to reasons. Should I just cancel my contracts with mtn and move to another provider? Cause this service is shocking. I just keep getting transfered from one side to another?!?!?!??! Getting seriously frustrated.</p>
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MTN South Africa's replyOfficial
04 Aug 2016, 15:57Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we tried calling around 17:32 but the call was unanswered to cofirm with regards to upgrade,we picked up that the upgrade was processed on the 02/08/2016 at MTN Store - Clearwater.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply04 Aug 2016, 15:57
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we tried calling around 17:32 but the call was unanswered to cofirm with regards to upgrade,we picked up that the upgrade was processed on the 02/08/2016 at MTN Store - Clearwater.
warm regards
mike
REQ: **********
Best regards,