NX
Net X
1 reviews | Active since Jan 2013
11 Dec 2015, 17:31
Still no feedback
This is absolutely REDICULOUS!!!! I signed up fir a data contract a month ago. They took the wrong amount off my account. I signed up for a certain amount....but when i called in...i was advised that that was the actual amount to be debited. I phoned them 1 December and logged a complaint. This was apparently handed over to the accounts department and i was supposed to be called within 7 days....which is now 8 working days and 10 normal days. Also there is something wrong with my mobile contract data. I want this sorted out NOW!!! Julle is ***** man!!
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MTN South Africa's replyOfficial
16 Dec 2015, 12:34Hello Dinette,
Thank you for your post via hellopeter.
Please accept our apologies for the inconvenience experienced.
Please note we have looked on the account, the reason last month's bill was high is due to the fact that the new additional contract included a once off connection fee and the pro rata for the 5GB which the pro rata is a once off as well.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post via hellopeter.
Please accept our apologies for the inconvenience experienced.
Please note we have looked on the account, the reason last month's bill was high is due to the fact that the new additional contract included a once off connection fee and the pro rata for the 5GB which the pro rata is a once off as well.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 Dec 2015, 12:34
Official
Hello Dinette,
Thank you for your post via hellopeter.
Please accept our apologies for the inconvenience experienced.
Please note we have looked on the account, the reason last month's bill was high is due to the fact that the new additional contract included a once off connection fee and the pro rata for the 5GB which the pro rata is a once off as well.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post via hellopeter.
Please accept our apologies for the inconvenience experienced.
Please note we have looked on the account, the reason last month's bill was high is due to the fact that the new additional contract included a once off connection fee and the pro rata for the 5GB which the pro rata is a once off as well.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***