NB
Norman B
1 reviews | Active since Oct 2015
10 Nov 2015, 13:58
STILL NO FEEDBACK!!!
Complaint about my damaged phone which I can not use on 30 October 2015.<br> Got a phone call on 3 November saying that it was escalated to the repair centre and feedback will be provided.<br> 7 DAYS LATER AND NO FEEDBACK!!! How bad can the service be from MTN.<br> I DO NOT WANT A NEW PHONE, I WANT THIS CONTRACT CANCELLED!!<br> I can not use the sim card without a phone so how do you expect of me to pay the contract?<br> <br> Pathetic Service!!!<br> <br> Last response from: <br> Nompumelelo<br> REQ:***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Nov 2015, 16:20Hello sanet1970,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation earlier, the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation earlier, the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Best regards,
MTN South Africa's reply11 Nov 2015, 16:20
Official
Hello sanet1970,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation earlier, the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation earlier, the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Best regards,