MS
Mich S
1 reviews | Active since Jul 2011
17 Feb 2015, 12:30
STILL NO FEEDBACK
I posted a complaint about MTN's lack of customer service last week and have yet to hear back from them!!
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2015, 11:20Hello Mich101,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your query was pertaining to a declined application, you were also advised that it was declined becuase it did not meet approval criteria. The service concerns raised have been escalated to the relevant party to be addressed and dealt with according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your query was pertaining to a declined application, you were also advised that it was declined becuase it did not meet approval criteria. The service concerns raised have been escalated to the relevant party to be addressed and dealt with according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2015, 11:20
Official
Hello Mich101,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your query was pertaining to a declined application, you were also advised that it was declined becuase it did not meet approval criteria. The service concerns raised have been escalated to the relevant party to be addressed and dealt with according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your query was pertaining to a declined application, you were also advised that it was declined becuase it did not meet approval criteria. The service concerns raised have been escalated to the relevant party to be addressed and dealt with according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Best regards,