MM
Mpumi M

1 reviews | Active since Mar 2017

19 Apr 2017, 11:24

STILL NO FEEDBAC****!

<p>Alice and Mike have now dropped the ball as I have not received any call or refund- A ********** . Can someone let me know now if I cannot be assisted in order for me to take the legal route!!!! This is beyond poor!!!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 Apr 2017, 20:50
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that a banking refund of R1190.67 has been logged with our banking department, reference number: *** please allow +/-5 working days for this to be resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3

Best regards,

MM
Mpumi M's update20 Apr 2017, 07:42
Reviewer Update

Siphumezo I was told this two weeks ago already. What I have asked for I have not received, I need all my statements, I need to know how you came to a conclusion of this refund.

I am not pleased at all with service. If you guys are unable to call me, rather give the relevant contact details in order for me to call and get the relevant answers to my question.