JM
James M

1 reviews | Active since Mar 2013

08 Jun 2016, 15:13

STILL NO FEEDBAC****

<p>i logged a complaint on monday regarding the insurance claim, got a response that somone will call me and no one called. logged another complaint on tuesday and someone promised to call and still nothing. Please can you get a manager to contact me because the staff is absolutely pathetic. CALL ME!!!!!!!!!!!!!!!!! dont send stupid automated responses. I want my complaint resolved! Ref ***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 18:50
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

please be advised that there was a delay from our insurance with regards to contacting the clients,tomorrow before the end of business will check with insurance department personally and get a superior to contact you and resolve your problem.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

warm regards

mike

REQ:***