Jg
Jamie gow-Kleinschmidt
1 reviews | Active since Jan 2016
14 Mar 2016, 11:14
still no feed back
Your MTN acc. *** is seriously in arrears. Call SSDA *** now to make affordable arrangements & prevent possible further action<br> <br> this is the latest sms received from mtn. and I think that u guys listed me on trans union for an account I CANCELLED ALMOST TWO YEARS AGO! I have just about had it with the constant messages and calls. a consultant at YOUR store messed up, now I have to deal with it! not once has anyone contacted me regarding this. I simply get the same response and I'm sick of it. <br> you'll be hearing from my lawyers within the course of this week.
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Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 16:37Hello jaygk,
We are truly sorry for the inonvenience caused and for the breakdown in service experienced.
We've perused the account and see that the account was closed/purged from our side (MTN).
However if you are still receiving SMS notifications from our attorneys office, we will need to escalate the matter directly to our Legal Department management team to get the file closed from their side.
We will request that you are contacted directly with feedback of the matter being closed with the attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inonvenience caused and for the breakdown in service experienced.
We've perused the account and see that the account was closed/purged from our side (MTN).
However if you are still receiving SMS notifications from our attorneys office, we will need to escalate the matter directly to our Legal Department management team to get the file closed from their side.
We will request that you are contacted directly with feedback of the matter being closed with the attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Mar 2016, 16:37
Official
Hello jaygk,
We are truly sorry for the inonvenience caused and for the breakdown in service experienced.
We've perused the account and see that the account was closed/purged from our side (MTN).
However if you are still receiving SMS notifications from our attorneys office, we will need to escalate the matter directly to our Legal Department management team to get the file closed from their side.
We will request that you are contacted directly with feedback of the matter being closed with the attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inonvenience caused and for the breakdown in service experienced.
We've perused the account and see that the account was closed/purged from our side (MTN).
However if you are still receiving SMS notifications from our attorneys office, we will need to escalate the matter directly to our Legal Department management team to get the file closed from their side.
We will request that you are contacted directly with feedback of the matter being closed with the attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***