Still no Delivery or response

Holy ****, This is the email that I receive after waiting 30 days for my order " Good day Apologies for the unforeseen delays. I did receive your previous email and I followed up to check the progress of the application, The system reflects that there is no stock available at the warehouse, and we’ve confirmed that they unsure when deliveries from Sony will happen at the warehouse. We can get an agent to contact you for interest you in another device if possible. Again we truly apologies for the inconvenience experienced. Regards Nosipho Khoza" Does this mean that when i took out the contract that the Sony xperia xz Premium was available and suppose to be on its way to me and now they dont have it in stock??? After they failed to deliver the phone in 30 days (15 working days) in other words they took the phone that was suppose to be mine and gave it to someone else? How the **** does this work? This is the same as if i order a Mcdonalds burger and after 2 hours waiting for delivery they tell me they dont have buns? I dont know what MTN is going to do to rectify this but all i know is that they better give me something worth all this trouble if they want to keep me as a client. I really just want the phone i wanted from the start. How can you disappoint a client that wants to pay so much? Why doesn't people do the work they are suppose to? I don't know what to say about this anymore. Someone better just call me to sort this out and i'm not expecting a normal sales person or agent to contact me. I want a manager that has authority to sort this out because the normal MTN employees cant do this