Still No Delivery of Note 9 PRE-ORDER

I pre-ordered the note9 to 'secure priority delivery' and ensure arrival with stock. The note 9 arrived on the 21st of August. I still have not received it... I've had to call them back the entire of last week in order to get responses and follow up on my own order. They 'informed' me on Firday the 31st that there was a problem with the warehouse, I knew this already from ME calling their courier company and MTN operators and bringing it to their attention. I have to call myself to get the tracking number as that email was not rep**** to, and I myself follow up on it. My phone has now given in and I'm in desperate need. MTN offered the pre-order for early delivery. Stock is not the issue as every MTN store in SA has the Note9. This is ridiculous. I'm told to cancel it is a new process as the items need to be returned... Returned from their own warehouse? The contract for 2 years is a lot of money for me, and i need to trust MTN for the next 2 years and yet I'm still waiting for a plan to be made with the delivery of the phone in the first place