1 reviews | Active since Mar 2016
STILL NO DECENT RESPONSE FROM MTN
Another 2 weeks passed and still no decent response from Mtn. <br> <br> GOT THIS RESPONSE FROM MTN (see below) - WHAT *****NSE IS THIS. I REQUESTED A SET LIMIT ON MY ACCOUNT. MTN STAFF CAN'T DO THEIR JOBS SO THE CLIENT MUST SUFFER AND PAY. <br> <br> NOBODY GOT SO FAR TO EXPLAIN THE FOLLOWING: WHY DID I LOAD DATA ON THE ACCOUNT?<br> WHY COULD I NOT GO ON THE INTERNET IF MY DATA WAS FINISHED? IF THE DATA WAS FINISHED I HAD TO LOAD DATA SO THAT WE CAN GO ON THE INTERNET. WHY DID OUR ACCOUNT OPEN FOR 1 X MONTH AND THE ACCOUNT RAN WAY INTO R13 000-00. SURELY IF I HAD AN OPEN ACCOUNT AS MTN EXPLAIN I NEVER EVER HAD TO LOAD THE DATA PACKAGES MYSELF OR LOAD MONEY ON OUR PHONES. FRUSTRATING LIKE HELL DEALING WITH MTN. <br> <br> Hello MadeleinGover,<br> <br> Thank you for your post<br> <br> We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> <br> The usage on the invoices dated 2016-02-10 for the lines 081****204 & 083****596 has been validated and the charges are correct, reference number: ***.<br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:***<br>
Thank you for you post.
Kindly be advised that no usage limit can be set on the Broadband account :81***7204 therefor charges out of the provisioning bundle will charge from account.
For number 83****6596 there was no limit set at the time the invoice was still running. Be advised that the invoices were validated on this date 07/03/2016 ref # Req:*** , and re- validated on these dates 10/03/2016 Ref # REq:*** , 11/03/2016 and 30/03/2016 charges are valid.
A request has been sent to the billing department to send the full URL report for the invoices REQ:*** the turnaround time for the reports to be received will be 3 working days. Kindly contact 808 customer care for a follow up on the ref #.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for you post.
Kindly be advised that no usage limit can be set on the Broadband account :81***7204 therefor charges out of the provisioning bundle will charge from account.
For number 83****6596 there was no limit set at the time the invoice was still running. Be advised that the invoices were validated on this date 07/03/2016 ref # Req:*** , and re- validated on these dates 10/03/2016 Ref # REq:*** , 11/03/2016 and 30/03/2016 charges are valid.
A request has been sent to the billing department to send the full URL report for the invoices REQ:*** the turnaround time for the reports to be received will be 3 working days. Kindly contact 808 customer care for a follow up on the ref #.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***