RLR
RenAA(C) Le Roux
1 reviews | Active since Jan 2013
01 Apr 2016, 16:55
Still no data received after a month
I upgraded my Mtn contract on the 2nd of March and still did not receive the Free 30G data!! I phoned and was promised It will be loaded between 2-24hours but still nothing is loaded!why do you advertise something and don't bother to put the damn data on? It is false advertising! I should hve cancelled the contract instead of upgrading! Mtn is really such a dissapointment, big mistake to have a contract with them<br> Call ***.
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MTN South Africa's replyOfficial
05 Apr 2016, 16:53Hello U*H*P*Y,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per our previous response 30GB was provisioned to your number and was used up on the 19-03-2016. Please note that the Invoice dated 2016-03-13 is still open, once the Invoice is closed you can request for a URL report to validate the usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per our previous response 30GB was provisioned to your number and was used up on the 19-03-2016. Please note that the Invoice dated 2016-03-13 is still open, once the Invoice is closed you can request for a URL report to validate the usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply05 Apr 2016, 16:53
Official
Hello U*H*P*Y,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per our previous response 30GB was provisioned to your number and was used up on the 19-03-2016. Please note that the Invoice dated 2016-03-13 is still open, once the Invoice is closed you can request for a URL report to validate the usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per our previous response 30GB was provisioned to your number and was used up on the 19-03-2016. Please note that the Invoice dated 2016-03-13 is still open, once the Invoice is closed you can request for a URL report to validate the usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***