MS
Michael S
1 reviews | Active since May 2015
02 Jun 2015, 19:18
Still no data despite logging of issue
I bought a data bundle on 18 May 2015. Unfortunately I did not receive the \free"data that I was entitled to. Given the almost complete shutdown of MTN's customer services until 27 May 2015"
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MTN South Africa's replyOfficial
09 Jun 2015, 15:21Hello MitchellStreal,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, we have looked at the data issued on the 18th of May after data bundle was bought, it does show that the added 5GB was loaded on the account. Further to that we also do pick up that the usage from the 18th May to date show that a total of 24GB was used all together, which includes the data giveback that you have received. If you would like any more information regarding this, do write back to us so we can provide you with assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, we have looked at the data issued on the 18th of May after data bundle was bought, it does show that the added 5GB was loaded on the account. Further to that we also do pick up that the usage from the 18th May to date show that a total of 24GB was used all together, which includes the data giveback that you have received. If you would like any more information regarding this, do write back to us so we can provide you with assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply09 Jun 2015, 15:21
Official
Hello MitchellStreal,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, we have looked at the data issued on the 18th of May after data bundle was bought, it does show that the added 5GB was loaded on the account. Further to that we also do pick up that the usage from the 18th May to date show that a total of 24GB was used all together, which includes the data giveback that you have received. If you would like any more information regarding this, do write back to us so we can provide you with assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, we have looked at the data issued on the 18th of May after data bundle was bought, it does show that the added 5GB was loaded on the account. Further to that we also do pick up that the usage from the 18th May to date show that a total of 24GB was used all together, which includes the data giveback that you have received. If you would like any more information regarding this, do write back to us so we can provide you with assistance.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***