RL
Riaan L
1 reviews | Active since Mar 2009
14 Dec 2017, 08:27
Still no data
I am rewriting this review.
have escalated a query but it doesn’t seem that anything is being done about it. I opened a new contract over the black Friday weekend which was as follows: It was the 5gb data deal for R199.00 pm where you will get 20gb anytime data and 10gb night owl data. I have since not received the data as I should have. I only got 11gb anytime data and 5gb night owl. Please can this be sorted and my correct data be allocated to me as per the contract I have signed. The number in question is ********** 242. The reference number for the query logged is 1- ********** ********** 4. Please can this be resolved urgently.
Mall of the south MTN send me a mail that this has been sorted. I still have not received the data.
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Replies (3)RL
Riaan L's updateReviewer Update
15 Dec 2017, 15:42Will anybody ever sort this out? Please give me contact details to phone whoever is dealing the query. 808 cant transfer me. Opening up a contract has never resulted in having so much trouble. I open a contract for a promo package, Mtn captured the contract and I get my data, why is this so difficult????
RL
Riaan L's update15 Dec 2017, 15:42
Reviewer Update
Will anybody ever sort this out? Please give me contact details to phone whoever is dealing the query. 808 cant transfer me. Opening up a contract has never resulted in having so much trouble. I open a contract for a promo package, Mtn captured the contract and I get my data, why is this so difficult????
MTN South Africa's replyOfficial
18 Dec 2017, 09:01Good day Riaan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that we tried to call you but the line you provided was on voice mail, this may have caused a network issue or your phone was off.
According to our records, this matter has been resolved and your correct allocation was done.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,
MTN South Africa's reply18 Dec 2017, 09:01
Official
Good day Riaan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that we tried to call you but the line you provided was on voice mail, this may have caused a network issue or your phone was off.
According to our records, this matter has been resolved and your correct allocation was done.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,
RL
Riaan L's updateReviewer Update
18 Dec 2017, 09:05Hi, this matter was not resolved. I still have not received the promo data that I app**** for. the 063 number in the data number in the router so you will not be able to get hold of me. My contact number is ********** 455. Can I just ask one question. If you say this was resolved, please can you look on your system and see whether I received 20gb anytime data and 10gb night time. If not how was this resolved??
RL
Riaan L's update18 Dec 2017, 09:05
Reviewer Update
Hi, this matter was not resolved. I still have not received the promo data that I app**** for. the 063 number in the data number in the router so you will not be able to get hold of me. My contact number is ********** 455. Can I just ask one question. If you say this was resolved, please can you look on your system and see whether I received 20gb anytime data and 10gb night time. If not how was this resolved??