CK
Claudie K

1 reviews | Active since Mar 2009

26 May 2015, 12:32

STILL NO DATA

Reference number REQ*** refers. The two lines data are still not loaded. The one number had data for a short while however it reflected only 143 mb and was taken away a short while later. The other numbers data was never loaded.<br> <br> I would also like to know if I will receive a refund for the months that I paid and never received data. We had this problem since the switch from Nashua Mobile to MTN.<br> <br> Is it at all possible to cancel the contracts if we cant settle this so that I could rather handle them as pre paid contracts. It is such a frustration to pay each month and then I still have to buy data separately.<br> <br> Your speedy responce and action would be highly appreciated.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 13:09
Official
Hello kroese,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.

Kindly note this has been escalated to the relevant team to investigate.
A REQ:*** was logged for a credit of R56.89 to be passed for the missing data.
They will provide you with feedback soonest.

We trust you find this in order.

Regards
Jean
REQ:***

Best regards,