...still no customer service
<p>After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been handed over to the legal team. They will contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been handed over to the legal team. They will contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Gross incompotence. Zero customer care. Big fail. Big frustration.
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.
Gross incompotence. Zero customer care. Big fail. Big frustration.
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.