STILL NO CUSTOMER CARE FROM MTN

I received a response from MTN, however I unfortunately can't/won't just pay any amount until I'm satisfied that the amount I'm paying is due to MTN. I have a son to take care of after his father's death and I need to fight for his rights, because his father left everything to him and eventually the amount will be taken from him, because I can't pay it. Even if I would agree to pay an amount every month to MTN for a phone that I didn't owe and had access to, money is taken from my child, because I don't receive any maintenance anymore to take care of him as I should. This is again proof that MTN doesn't care at all and I will share my experience with anyone that wants to listen. I remember when I spoke to the lady at your legal department on the phone at the MTN branch, a gentleman could hear everything I said as I asked for help from someone with a heart at MTN, and he kept on shaking his head in agreement. That is CARE, because even someone I didn't know and listened what I had to say, could understand. I wrote an e-mail to (Mazwi Zuma) (see below): Kindly send me a detailed/itemized billing of outstanding amount and if any amount outstanding prior to the attached notification, also proof that you sent me outstanding account notification or informed me of any outstanding amount prior to the attached. Please note that because the deceased paid for the phone and in permanent possession of the phone ***ner of the phone), I wouldn’t have had access to any messages that was sent to that number ********** . I saw that she read my e-mail, but still haven't received the detail of the amount they say I owe. Her first response to me was that they are investigating the matter, so everything should be readily available. As the contract was in my name, I know that it was due for an upgrade in 2018, but my ex-husband never contacted me to go with him to upgrade, so I also would like to know what he was paying for.