1 reviews | Active since Dec 2009
STILL NO CORRECTION ON ACCOUNT AS PROMISED
Dear Tim<br> I have had no joy. I will be visiting your Main head office on Wednesday or Thursday. It is abominable that MTN cannot get it right. I see my other daughter's contract is also wrong.<br> My husband is due to get an upgrade and now I think I will ask him to go to Vodacom. They cannot be worse.<br> Please could I have a name and contact number of someone I can deal with instead of emails, to which nobody responds? It has reduced me to tears, my frustration is so great.<br> The other alternative is that I will follow up using the consumer protection act as you have not made good on the promise to serve all Nashuamobile clients!!! What are we supposed to do?<br> I am desperate. I think I will slowly port everyone on my account as we get upgrades so that I don't get so upset. 20 years with Nashuamobile and such awesome service. what have we done to deserve this?<br> PLEASE CALL ME<br> Celia
We are truly sorry for any inconvenience caused and for the delayed response.
We see that you met with one of our Billing Department Supervisors, who has managed to get cell-phone numbers ending in 0687 & 6990 corrected to the MTN Choice 100 packages and there was a total credit amount of R1710.93 on the 9th of March 2015.
There was a delay with the requests as it needed to be logged with our Billing System Support team.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We see that you met with one of our Billing Department Supervisors, who has managed to get cell-phone numbers ending in 0687 & 6990 corrected to the MTN Choice 100 packages and there was a total credit amount of R1710.93 on the 9th of March 2015.
There was a delay with the requests as it needed to be logged with our Billing System Support team.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
