1 reviews | Active since Aug 2010
still no contact from MTN!!!!!!
Still no response or contact from MTN after promising me that I would be contacted by them as I am unable to reach them via call centre email or fax.<br> <br> I received this on 27 May 2015:<br> <br> Hello sparafucil,<br> <br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly be advised that your query has been transferred to the relevant functional unit for urgent attention. <br> <br> Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.<br> <br> Regards,<br> Bronwyn<br> REQ:***<br> <br> So when exactly is someone going to contact me?? I also have not received any of my bills since March!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly advice on what the query is about. I have checked the first complaint, there is no query stated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly advice on what the query is about. I have checked the first complaint, there is no query stated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***