1 reviews | Active since Mar 2009
Still no contact/feedback - 8 Complaints later
I'll just copy/paste my complaint from week to week until someone decides to help.<br> Round 5 (lets hope)<br> <br> Seems MTN simply replies on HelloPeter to keep their ratings up as a supplier that responds, but doesn't actually do anything about the complaints.<br> <br> Last week I mentioned some complaints on hellopeter regarding:<br> \So I logged a complaint on mycontract. The first (***) just got closed without any contact or explanation to me. So I logged another complaint (***) which also just got closed without any contact or explanation. So I logged another complaint (***)\" and another ***<br> <br> At which point you rep**** giving me yet another reference number \"The reference number for the request logged is SMC/***\"<br> <br> You said someone will contact me. This is a month and a half ago, and someone has yet to phone me.<br> <br> I'll just keep spamming your feed on hellopeter until you start doing something.<br> <br> I have now complained 5 times on hellopeter and 4 times on MyContract. I have yet to receive feedback let alone even a phone call. <br> You guys are still absolutely useless.<br> <br> Last response from Zukiswa REQ:*** "
We are truly sorry for the inconvience caused and for the delay with the problem being resolved.
The request that was logged on your behalf was closed recently as the matter needed to be investigated on the back-end systems.
The VAS (Value Added Service) engineer assigned to the request seems to have found the problem as they've requested for your password that is active for your iMail. The issue could possibly be linked with the iMail account settings not being set properly hence the messages are not being delivered to your email.
Please make contact with us via our live chat service by clicking on the link below and providing reference number SMC/***.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, clik on next and wait for the chat window to appear.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvience caused and for the delay with the problem being resolved.
The request that was logged on your behalf was closed recently as the matter needed to be investigated on the back-end systems.
The VAS (Value Added Service) engineer assigned to the request seems to have found the problem as they've requested for your password that is active for your iMail. The issue could possibly be linked with the iMail account settings not being set properly hence the messages are not being delivered to your email.
Please make contact with us via our live chat service by clicking on the link below and providing reference number SMC/***.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, clik on next and wait for the chat window to appear.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
