JB
Jacques B

1 reviews | Active since Mar 2009

08 Apr 2016, 06:50

Still no contact/feedback - 7 Complaints later

I'll just copy/paste my complaint from week to week until someone decides to help.<br> Round 3 (lets hope)<br> <br> Seems MTN simply replies on HelloPeter to keep their ratings up as a supplier that responds, but doesn't actually do anything about the complaints.<br> <br> Last week I mentioned some complaints on hellopeter regarding:<br> \So I logged a complaint on mycontract. The first (***) just got closed without any contact or explanation to me. So I logged another complaint (***) which also just got closed without any contact or explanation. So I logged another complaint (***)\" and another ***<br> <br> At which point you rep**** giving me yet another reference number \"The reference number for the request logged is SMC/***\"<br> <br> You said someone will contact me. This is a month and a half ago, and someone has yet to phone me.<br> <br> I'll just keep spamming your feed on hellopeter until you start doing something.<br> <br> I have now complained 5 times on hellopeter and 4 times on MyContract. I have yet to receive feedback let alone even a phone call. <br> In the last incident you even exposed my telephone number to another hellopeter user, who phoned me.<br> You guys are absolutely useless"

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Apr 2016, 16:13
Official
Hello jabezz,



Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

Kindly be advised that we have escalated the matter to our Technical helpdesk management team for a follow up on the request logged and to contact you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***